If you have any questions or issues with FanDuel, you can contact customer support using a variety of methods. In some cases, you can easily get your question answered before reaching out to customer support.
Here are some tips and ways to get your FanDuel questions answered.
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What Topics Should You Contact FanDuel Customer Support About?
FanDuel customer support is available to answer most questions about the FanDuel daily fantasy sports site. You can ask everything to support ranging from general questions about a promotion to more specific questions related to your FanDuel account.
Common reasons to contact support may be to ask about a deposit or withdrawal, verifying your account or getting more information on a bonus.
What to do Before Contacting FanDuel Support
If you have a general question chances are it may have been asked before. Before contacting FanDuel customer support, it’s usually best to do a quick search. Google is always your friend in these situations. Chances are if the question is common, you will find sources where the topic is discussed.
In addition, FanDuel features a large knowledge-base with the most commonly asked question. The section is categorized by topic including questions related to general topics, log-in/password, account verification, promotions, contests, rules/live scoring, payment processing, trust and Friends Mode.
If the knowledge-base is down, a Google search doesn’t help contacting FanDuel support is your best option. This is also the first thing you should do with a specific account or contest related question.
Best Ways for Contacting FanDuel Support
|FanDuel Customer Service Methods|
|Live Chat||Yes||Help Section at FanDuel|
|Contact Form||Yes||Help Section at FanDuel|
FanDuel provides players with a couple different options to contact them. From the Help section of the FanDuel website, you can access Live Chat or Ask a Question from the contact form.
Live Chat – Live chat is available 12 hours a day from 8 AM to 8 PM ET. Surprisingly, however, customer support is closed on Sunday. Live chat is quite responsive during available hours, with contact usually made within a minute or two.
When signing in to live chat, you will need to provide your full name and email address. Once you have been connected you will be told your position in the queue as well as the expected time to get to your question. If you have a more complicated question, it may be directed to another department.
Live chat will likely be the preferred method for many players who want to get an answer in the fastest time possible.
Contact form – The contact form at FanDuel can be reached by “Asking a Question” from the FanDuel website. FanDuel invites you to use the contact form for a variety of inquiries including support, suggestions and comments. When submitting your question, you will need to enter the subject of the topic and your specific question. You will also be able to attach a document if applicable.
Other Methods for Reaching FanDuel Customer Support
Use the contact form if you are trying to reach FanDuel outside of normal business hours.
Email – if you prefer not to use the contact form for whatever reason, you can simply contact them directly through email at firstname.lastname@example.org. There seems to be no benefit of using this method versus using the contact form.
FanDuel phone number or FanDuel mailing address – FanDuel does not provide a phone number or mailing address to reach them with customer service related questions.
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