As a result of the outages, DraftKings had to cancel 3:30 PM ET Soccer contests.
Responses from DFS Sites
Daily fantasy sports sites were quick to respond to the issues that occurred on Tuesday afternoon. By late Tuesday afternoon, service had been restored to both platforms and it is believed that all the NBA and NHL slates running Tuesday evening will go on as scheduled.
DraftKings tweeted the following:
Site stability is currently improving. We will continue to monitor to ensure everything remains stable.
— DraftKings (@DraftKings) February 28, 2017
Fanduel also confirmed that services were being restored:
Services are currently being restored and the site should be functioning as normal. Thank you for your patience.
— FanDuel (@FanDuel) February 28, 2017
According to reports, FanDuel and DraftKings mobile apps and websites were down for a couple hours on Tuesday. Many daily fantasy sports information sites were also down, including Rotogrinders.
The outage came as a result of each site’s use of Amazon’s Web Services S3 clould storage, which is used to keep a countless number of websites on the internet up and running. The outage was not related to a hacking incident, but instead by a “failure” at the Amazon Web Services facility in Northern Virginia.
After the failure, AWS experienced high error rates that effected many of those websites across the internet which rely on Amazon. Giphy, Slack, Quora, Medium were just a few of the mainstream sites effected by the outage. The issue was so widespread that even Amazon’s ability to report the outage was affected.
The Handling of Daily Fantasy Sports Website Outages
There is not much that can be done during widespread internet outages so what is the site policy when the unplanned happens? Fortunately, both sites were down for a relatively short period of time — most of the contests Tuesday will run. FanDuel made the right decision by canceling early games and refunding players. It’s not fair to players who may have reserved early entries, only not being able to fill up their lineups. Plus, DFS sites usually have something in their terms that allow them to cancel for any reason. This includes internet outages or hacking incidents.
Of course, if you ever experience an issue of your own, always be sure to check a service that monitors whether websites are experiencing widespread outages such as this one. Also, be sure to check out the Twitter accounts of either brand. Chances are if there is a widespread issue, FanDuel and DraftKings will do everything they can to get the word out.